• Services

Customer Service

Customer satisfaction is our top priority. We welcome your questions and feedback. We pride ourselves on delivering exceptional service and top-quality jewelry to our loyal customers. As a family-owned company, we value your business and want to make your purchasing experience effortless as you choose from our exceptionally crafted pieces. Our customer service representatives are available to answer any of your questions promptly and with experienced knowledge. We look forward to becoming a part of your special occasion.

Payment Options


Once you have inspected the diamond and decided to purchase, you need to notify us how you are going to make the payment. We offer you a variety of payment options so that the transaction can be handled in the safest and most secure way possible.
Payment options include: Credit card, cash payment, wire transfer, ...

Return Policy


We are confident that our certified diamonds and fine jewelry will exceed your expectations. However, in the event that you are not completely satisfied, we will do all we can to make it right. For more information please contact us or visit the nearest store.

Jewelry Repair

For each piece purchased from our stores, we provide free lifetime services including jewelry cleaning, repolishing, ring resizing, ...

Expert Advice


Our commitment to our guests is to make the seemingly complex process of buying a diamond, simple. It is our aim to deliver this both in our stores and here on our website. At the end of the day, an expensive purchase like a diamond should be on your terms, not ours.
We also want our guests to buy diamonds the same way we do: with your eyes, combined with some simple guidance and tools we can provide based on generations of experience.
  • Look at the beauty and brilliance of a diamond first, not its pedigree papers.
  • Look at many diamonds and compare their brilliance, quality, and price.
  • Use the same "tools of the trade" the experts do.
  • Let a diamond professional guide you through the process with ease.